Almajdouie Motors Becomes the First Automotive Company to Receive ISO 10002:2018 Certification in 2024

06-10-2024
In a move that reflects its ongoing commitment to excellence and quality, Almajdouie Motors has announced its achievement of the prestigious ISO 10002:2018 certification for 2024. This accomplishment makes Almajdouie the first Saudi automotive company to receive this internationally recognized accreditation, underscoring its leadership in delivering an exceptional customer experience.

This certification recognizes the company’s implementation of a comprehensive and efficient complaint management system, covering all stages of the customer journey—from sales to after-sales services and spare parts. The system is aligned with the highest international standards, ensuring quick and effective solutions to any challenges customers may face, further demonstrating Almajdouie’s dedication to achieving top-tier customer satisfaction.

This milestone solidifies Almajdouie Motors’ position as a pioneer in innovation and continuous development within the automotive sector. It also highlights the company’s unwavering commitment to applying global best practices in operational management and delivering high-quality services that exceed customer expectations.